RR Donnelley & Sons

Revolutionizing communications effectiveness by providing comprehensive and integrated communications services, R. R. Donnelley's serves customers in North America, South America, Europe and the Asia/Pacific Basin.


The Challenge

The Manager of Organizational Learning for R.R. Donnelley needed a consulting firm with manufacturing experience that could custom design, develop, and deliver a week-long first-line supervisory skills training program. The consultants needed to have expertise in management development, instructional design and training facilitation.

The Solution

A search of the proprietary Fulcrum consultant database turned up two highly qualified firms. The client was satisfied that one of the firms referred by Fulcrum was the perfect match. The selection was made and the project was initiated. After this successful engagement, one of the consultants from the firm continued to consult and deliver management training programs around the country.

This same client also needed a Change Management consultant for an additional project. Fulcrum presented three consultants, and one was the perfect fit. After establishing a reliable track record, this consultant was used for additional consulting work at Donnelley.