A large pharmaceutical organization needed to train hundreds of customer service representatives on new federal guidelines.
We provided 10 facilitators to deliver training over a 1-month period to representatives across the US.
All customer service representatives were trained between Thanksgiving and Christmas, meeting their federal deadline requirement.
Fulcrum Network is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
© 2021 Fulcrum Network, Inc.