HAVING DIFFICULT CONVERSATIONS

Moving Past Conflict and Towards Cooperation

Don't let your managers struggle with conflict resolution!

Do they have the skills needed to...

Assess difficulties in a more neutral way?
Strengthen relationships with team members by working through challenging situations?
Hold their team members accountable?

Stop avoiding difficult conversations and allowing them fester?

Recognize that conflict can actually be positive?

Open the lines of communication to prevent challenges from turning into arguments?

Address emotionally charged employees rather than getting defensive?

Having Difficult Conversations enables your leaders and managers to address conflict in a non-judgmental way while improving communication with team members so they can be more innovative, open and understanding, thus increasing team performance and business results.

Having Difficult Conversations is an experience-based virtual program to help newer managers and supervisors, emerging leaders and high potentials effectively address difficult conversations that could potentially destroy workplace relationships and cause team members to become disgruntled and dissatisfied with their jobs.

Our programs are delivered in 2 formats:

Group coaching format over one month (cohort of 6-12)
Training format over 3-4 weeks (cohort of 13-25)

Each format incorporates bite-sized interactive self-study assignments, completed at the participant's convenience, interspersed with live virtual training or group coaching sessions and application work.

Filled with fresh curated content, self-assessments, and action planning tools, Having Difficult Conversations is designed to help your newer leaders effectively address difficult conversations that could potentially impact team effectiveness and employee retention.

Delivered on our gamified Learning Experience Platform, each learning experience includes one DISC Professional Styles assessment, social community interaction, live virtual interactive sessions, pre and post measurement and more!

Program Outcomes and Benefits

Having Difficult Conversations equips your managers and leaders to:

Stop avoiding difficult conversations
More effectively assess difficult situations
Create stronger bonds between team members
Pave the way for improved communication
Recognize that conflict can push teams to be more innovative
Grow relationships to a new level of openness, honesty and understanding
Improve team performance and business results

Having Difficult Conversations

Program Dates: To be determined by your organization

Time Requirement: Equivalent to a full day of leadership development over one month

Learn More: Contact Diane Kubal, dk@fulcrumnetwork.com or call 630-222-9550

Tools and Resources to Help Your Leaders Succeed

The Comprehensive Training Package

Two live group coaching or training sessions
DISC Professional Styles Assessment*
DISC and Thomas-Kilmann Conflict models and job aid tools
How to Read and Support Others' DISC Styles job aid
Communicating and Collaborating with DISC Styles job aid
Managing with DISC job aid
Gamified Learning Experience
Social community interaction
Pre and post program measurement data to demonstrate impact
Post training assignments and reflection
Level 3 evaluation measurement after three months
Fresh curated self-study content including videos, self-assessments, exercises, reflection questions, worksheets and more!
Blended online learning approach based on best practices to engage and motivate leaders
Coaching tip sheet for the participant's manager for follow up support and reinforcement